How did you get started?
We wanted to set up an estate agency that put the customer first and make sure we achieved the best possible price for people looking to move in the Bedford area
What’s the best thing about your job?
That’s easy: meeting people and helping them to move. Every customer is an individual with their own wants and needs.
What’s the best thing about the business community in Bedfordshire?
Being a local business we want to support other local businesses and support the community such as local schools and charities.Tell us something nobody would know about your area of work… Moving home can be daunting but it is actually a simple process. Helping people understand that process and getting the right advice really does matter.
What achievements are you most proud of?
Our customer feedback; the difference of going that bit extra is very rewarding.
If you were starting again today, what one thing would you change?
Nothing. I wish I had opened Cooper Wallace sooner!
Tell us a funny story from your time in business I went on a viewing with the key and I was told no one was going to be home, I was showing a couple around and there was someone in bed!My viewers thought they had stopped breathing so I woke them up. They got a real shock to see me and the viewers standing over them – they laughed later and the viewer bought the house!
Which businessperson do you most admire?
Richard Branson. He saw an opportunity to give customers a better experience and took it – Virgin Atlantic, and if you have flown with them you will know why he is so successful.
Source: Bedfordshire Live RSS